General Parts, LLC

  • Warranty Credit Specialist

    Job Locations US-WI-Milwaukee
    ID 2020-1223
    Category
    Warranty
    Type
    Regular Full-Time
  • Overview

    This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. To perform this job successfully, the employee may be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

    Responsibilities

    1. Contact manufacturers via email and phone regarding outstanding due invoices.   

     

    1. Works with manufacturers regarding payment discrepancies to arrange debt payouts.

     

    1. Works closely with branches to resolve billing issues, short pays, rejections, more information, and or and complaints for all assigned accounts.

     

    1. Runs and analyzes aging reports to determine the highest priority and overdue

     

    1. Reviews claims online to confirm, identify, and investigate discrepancies to determine where to apply funds for the appropriate General Ledger (GL) accounts. This would include write off’s, credit/rebills, and transfer funds between accounts if deemed appropriate. 

     

    1. Notify management when assistance is needed to help resolved high/older balances, no responses from manufacturers, and or branches. This would include credit holds and collections letters.

     

    1. Participate/Lead regular meetings with management and leadership.

     

    1. Make daily account receivable deposits.

     

    1. Log all activity in Global Edge the status of accounts.   

     

    1. Take assertive/authoritative/pro-active approach in resolution.

     

    1. Maintain/Build a professional and service excellence partnership with both internal and external customers.

     

    1. General Knowledge of warranty billing to assist and aid in decision making.

     

    1. Maintain a 4% or lower percentage goal for outstanding invoices over 45-60 days old.

     

    1. Ability to work independently without close supervision.

     

    1. Any other duties as assigned by

    Qualifications

    EDUCATION / EXPERIENCE – Requires a high school diploma or its equivalent, a minimum one to three years of related training and/or experience in a related area, or equivalent combination of education and experience. College degree preferred.

     

    REQUIRED KNOWLEDGE – Customer Service, Administration, Accounting, Account Management, and Collections.

     

    REQUIRED SKILLS – Excellent Communication Both Written and Oral, Complex Problem Solving, Technical, Resource Management, MS Office, Ability to manage high volumes, The skill of persistence and the ability of negotiation.   

     

    PHYSICAL REQUIREMENTS – Normal office environment. Occasional light lifting of office equipment, materials and boxes; frequent walking and standing; requires dexterity in use of fingers for the operation of computers and other office equipment.

     

     

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