The Parts Specialist ensures delivery of excellent customer service through fast and accurate processing of part orders, communication, and coordinating with other departments to resolve inquiries.
ESSENTIAL FUNCTIONS: (Essential functions may include, but are not limited to, the functions listed below)
The work hours for this position is Monday - Friday 8:30 am - 5:00 pm.
•Assists customers with inquiries regarding parts, pricing, and other general information.
•Performs customer service through research, part orders, issuing quotes, and resolving customer concerns using established procedures.
•Works with customers, technicians, vendors, representatives, and manufacturers to ensure the timeliness and accuracy of part orders.
•Maintains current knowledge of parts and accurate customer information to provide accuracy in the order entry process and ensure customer satisfaction.
•Understands and communicates credit/collections guidelines and resolves situations accordingly.
•Understands and communicates the expectations of customer accounts.
•Responds to customer requests and questions regarding parts and account information. Analyzes and rectifies customer concerns using established procedures.
•Creates and follows up on purchase orders, new customer accounts, new part numbers, and invoice sales orders according to established procedures.
•Develops new prospects and clientele while maintaining current customer accounts by selling the Company’s products within an assigned region.
•High School diploma or its equivalent.
•Two (2) years of education and/or experience in related area and experience with Microsoft Outlook and Excel.
•Experience in a technical field a plus.
•Excellent customer service, communication, and problem solving skills.
•Pass a pre-employment drug screen and criminal background check.
•Highly safety conscious.
•Excellent organizational skills, must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision
•Normal office environment
•Occasional light lifting of office equipment, supplies, and boxes
•Frequent sitting with occasional walking and standing
•Requires dexterity on use of fingers for the operation of computers and other office equipment
If you’re looking for an employer who is an industry leader that has been in the business for over 80 years, then look no further.
Founded in 1939, General Parts distributes parts and provides service for over 60,000 active customers and 400 manufacturers of commercial foodservice equipment. Corporate headquartered in Bloomington, MN, we provide service coverage in all or parts of 27 states through our 29 branch locations.
General Parts offers a competitive benefit package that includes 401(k), Medical, Dental, Vision, Company Paid Short and Long-Term Disability, Company Paid Life Insurance, Voluntary Life Insurance, Paid Holidays, Paid Time Off, and more.
General Parts participates in E-Verify and is an Equal Opportunity Employer
For more information please visit our website: https://generalparts.com/